The NSW MDRS Help Desk provides a critical interface between users of the network and the expertise within its management structure. Located in the Network Management Centre, Help Desk has immediate access to all network activity records, and engages highly experienced team of technical staff to assist users 24 hours a day, 365 days a year.

Help Desk also plays a pivotal role in enforcing network accountability, as the official forum for recording, tracking and resolving issues – and ensuring that response times occur within the agreed timeframes.

Connected agencies are encouraged to seek assistance from Help Desk in regard to general enquiries, equipment or network faults, service requests and complaints. Access is available via the web, phone, facsimile and email.

Simply contact the Help Desk on 1300 304 106 or e-mail helpdesk@mdrs.nsw.gov.au